Delivery Information

What are your delivery charges?

My delivery charges are weight based and vary depending on the items ordered, startign from just £1.50  All delivery charges will be shown at checkout, before and after confirmation of your order. 

When do you deliver?

Standard delivery is by Royal Mail or my Hermes, within 14 working days of your order unless you have ordered custom made or personalised items, in which case deliver can be 3-4 weeks, with delivery between 9am and 5.30pm. If any products you've requested aren't in stock, we'll email you to let you know. (Costs shown are per delivery address, per delivery day.

Please note if you have paid via cheque we cannot start to process your ordeer until payment is recieved and cleared in our bank account- this is outside of the 3-4 week delivery time. 

 

Where do you deliver?

My UK delivery charge covers  all postal areas in the UK, including England, Wales, Scotland and Northern Ireland. Delivery to addresses on islands or in remote areas of the UK mainland may take a little longer than our usual delivery times. If we believe that the delivery address you've given may not be not secure (for example, if it's a communal postal address or PO Box), we may contact you to make alternative arrangements. Customers outside the UK please contact Customer Service at iinfo@carrielou.co.uk with details of the products you'd like to order, so that we can send you a shipping quotation.

 

Can I send things to more than one address?

We're happy to deliver all or part of your order to addresses other than your own, and during the checkout process you'll be given the option to tell us where you want to send the items in your basket. (Opting for multiple delivery addresses will incur additional delivery charges.)

 

What if I'm not in when you deliver?

Deliveries are usually made on Mondays to Fridays, between 9am and 5.30pm. If the recipient isn't in, Royal Mail will leave a card confirming that they've tried to deliver your parcel. Please call the contact number on the card to either agree a convenient delivery time or arrange collection directly from their depot. After three failed delivery attempts your items will be returned to me.

What if only part of my order has arrived?

If there are any items missing from the order (as detailed in your order confirmation email), please contact customer services at info@carrielou.co.uk